Safe and secure rewards

Security is at the heart of what we do—helping our customers show appreciation and drive engagement while keeping them safe against risk and fraud.

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Securely send gift cards to your employees and customers

Thousands of the world's most well-known brands trust Giftogram

Data and privacy

Giftogram upholds an extensive privacy compliance initiative, working closely with our customers and vendors to ensure privacy standards.

What we collect

We collect different kinds of information depending on how you use our site. If you're an account holder, we gather your contact details, such as name, company name, and email address, as well as those of the recipients you send gifts to. We also collect your account information, such as usernames and passwords, to keep your account secure. Additionally, we automatically collect data about how you use our website, like when you access it and which pages you visit, as well as device-related information.

How we use your data

We use your data with your best interests in mind. We utilize it to provide you with the best website experience and service and continuously improve and enhance our product. We'll send you account notifications and marketing-related messages, occasionally seek feedback, and support you and your recipients. Our primary goal is to deliver personalized service catering to your needs and preferences.

How we keep your data safe

We keep your data safe through encryption, firewalls, regular updates, strong authentication, access control, backups, security monitoring, employee training, compliance with regulations, and regular security audits. This helps lower the chances of data theft, damage, or unauthorized access, keeping your information secure. We also strongly encourage our customers to use a strong password and two-factor authentication.

Enjoy the peace of mind of human and technology monitoring

We use advanced technology and best practices to safeguard your rewards and payouts. However, we understand the importance of providing a human touch to ensure a stress-free experience for you and your recipients. Book a demo today!

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Compliance standards

Giftogram maintains comprehensive compliance frameworks to protect data according to regulatory and industry standards, certified by third-party auditors.

Domestically

We are committed to upholding the highest data privacy standards by state laws. Our commitment extends to California (CCPA), Colorado, Connecticut, Utah, Virginia, Montana, Oregon, and Texas. We are committed to understanding the rights applicable to your data as it applies to you and your recipients.

Internationally

Our privacy commitment extends to Canada, the European Economic Area (EEA), the United Kingdom, and more. We adhere to regulations such as the General Data Protection Regulation (GDPR) in the European Union and the Electronic Documents Act (PIPEDA) in Canada.

GDPR

The General Data Protection Regulation (GDPR) is a European Union law that governs the collection, processing, and protection of EU citizens' data. It aims to give individuals control over their data and requires organizations to implement strict data protection measures.

CCPA

The California Consumer Privacy Act (CCPA) is a state-level law in the United States that grants California residents rights over their personal information held by businesses. It requires transparency in data collection, allows users to opt out of data sales, and mandates security measures.

PIPEDA

The Personal Information Protection and Electronic Documents Act (PIPEDA) is a Canadian federal law governing the collection, use, and disclosure of personal information by private sector organizations. It requires obtaining consent for data collection, safeguarding data, and providing individuals access to their information.

Learn why our customers rate us industry leaders on G2.com year after year

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SOC 2 security standards

Giftogram prioritizes data protection from the ground up, consistently investing in security so you can confidently rely on our services.

Organizational security

Our team adheres to many policies and procedures governing access to our systems, networks, and data. We implement independent response planning and training and take necessary steps to secure our facilities and networks. We also provide training and awareness programs to employees to educate them about security policies and procedures.

Product security

Our organization takes the security of our products seriously. We use secure data transmission protocols and encryption and perform regular penetration testing, vulnerability scans, and system monitoring. We also perform self-assessments at least annually to gain assurance that controls are in place and operating effectively.

Service level commitments

Giftogram offers robust uptime guarantees and multi-level redundancy, ensuring that we will always be there when you need us.

Reliability

We prioritize system stability and have a robust infrastructure (AWS) to minimize downtime. Continuous monitoring and proactive maintenance ensure optimal performance, reducing the risk of service disruptions. Our commitment to reliability translates into uninterrupted access for our customers 99.9% of the time.

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Support availability

Our support is available round-the-clock, ensuring assistance whenever you need it. From humans to AI, we have the infrastructure and team to address your needs in real-time. Additionally, we have 24/7 monitoring and escalation procedures to ensure issues are monitored and resolved quickly.

Clear communication

Our team is committed to transparent and quick communication with our customers. We'll inform you of critical system changes, updates, or enhancements to our products and services. Additionally, we are committed to full transparency regarding security and privacy. You will receive real-time notifications if we believe your account has been affected.

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Let our G2-rated 5-star customer success team get you started and tailor your account to your company's security needs, providing a worry-free experience.

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Ready to simplify your company's gifts and rewards?

Create a free account to get started or call us, Monday-Friday, 9am-9pm EST, at +1 (973) 887-1600.

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